First Factory

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  • About Us
    • History
    • Values
    • Nearshore Development
      • Why Costa Rica
    • Team
      • About Jason
    • Why First Factory
    • FAQs
  • Our Work
    • Technologies
    • Guarantee
  • Careers
    • Open Positions
    • Referral process
    • Working at First Factory
  • Blog
  • Contact Us

The First Factory Candidate Experience

March 24, 2023

Employee Net Promoter Score (eNPS)

At First Factory, it is important that every applicant have a quality candidate experience, one where you feel respected, listened to, and informed. In every hiring, there are two decisions being made: the company making a decision to hire the applicant, and the applicant making the decision to join the company.

We don’t see engineers, designers, analysts, and other software creators as interchangeable resources, nor do we hire simply to fill an open client position. We value what you do. We care about your career development goals and the unique experiences and perspectives you can bring to the team. As a company, we are strengthened with each new team member that brings a commitment to quality, a passion for learning, and a great sense of teamwork.

We value and respect your time and effort. We know you have a lot of opportunities, and it is important for us to be respectful of your time and ensure that our company values are reflected throughout your application process.  We have streamlined the application process, so you are not spending unnecessary time filling out long forms or participating in countless interviews. You will be welcomed and accompanied by a recruiter during each step of the process, from the initial HR screening to the technical interview and through the client interview, if applicable. You will always receive feedback, insights about the position and the people you will meet, and guidance each step of the way.

Listening to what you need.  During the interview process with recruiters, we will, of course, discuss who we are as a company, what we believe in, and the benefits we offer. It is very important that we learn what you are looking for, too: your career goals, technology stacks, role expectations, work-life balance, and more. We invite you to use this time to ask us questions about anything that you are interested in. Recruiters are advisors, too, and have plenty of tips to offer.

Transparency and communication are key. Our primary goal during the application process is for us to get to know each other. We view the process less as a test, where you need to score at a certain level to proceed to the next step, but rather as learning if we are a good match for each other given the current open positions. We will be transparent on what skills we are looking for, and if at any point during the process, we do not believe the current opportunity is the right fit, we will tell you. We look for a solid understanding of the fundamentals in the technology you have experience and interest in, how you have approached learning those skills, and how you approach problems. We will not close the door to future opportunities should the current open position not be the right fit.

Should you have an interview with a client (something that is not always necessary), we will provide you with as much information about their business, the team you may be working with, and the technologies they will be using. We suggest that you do a little research on them (review their website and their specific job description, if applicable) so that you can be prepared to ask them questions and demonstrate your appetite for this opportunity.

We never stop learning. Technology is constantly changing, and our clients are looking for contributors who demonstrate solid problem-solving and communication skills. Each day, we will be faced with new challenges, and it is our never-ending curiosity that will allow us to solve those problems and grow professionally. No applicant or employee is going to have the exact skills for every role. What is important is that with the right foundation and capacity for learning, we support each other in these shared experiences. We teach each other, and we learn from each other so that we can grow together.

We aim to make your application experience easy and informative. We will treat every applicant with the same thoughtfulness and kindness that we would expect because, after all, we hope that we will soon be colleagues.

Employee Net Promoter Score (eNPS)

February 20, 2023

Employee Net Promoter Score (eNPS)

First Factory has adopted the quarterly Employee Net Promoter Score (eNPS), a tool used by Human Resource departments to gain insights into employee satisfaction and loyalty. Taking its cue from the Net Promoter survey used for nearly two decades to measure customer sentiment, survey scores range from -100 to 100. Through our HR Info System provider, BambooHR, we have conducted these anonymous quarterly eNPS surveys starting in early 2022. Our current eNPS is 82 and we have yet to fall below 80, with upwards of 77% of our team responding.

Leading organizations deem that an eNPS score above zero is good or acceptable, while scores above fifty are considered excellent. In their 2022 blog post, “Employee Net Promoter Score: A Brief Guide” Vantage Circle indicates that, “a score of over 70 is deemed to be groundbreaking” and represents the top five percent of companies worldwide. We are incredibly proud of what our eNPS score of 82 represents and are fully committed to making First Factory one of the best places to work.

We recognize that the strength of our company lies in the dedication and generosity of our employees. As such, we provide open communication channels, incredible tools to perform their jobs, and managers that are very hands-on. We invest in employee development, including but not limited to: education reimbursement, English courses, monthly tech talks, whitepapers, training housed in our custom LMS, and more. We work hard to create and maintain a culture antithetical to the transactional hire/fire of so many software development vendors. Here at First Factory everyone is treated with respect, all input is welcome, and every employee has the opportunity to learn, share and advance along a career path they are excited about.

We will not stop listening to our employee’s feedback and working to improve the quality of our work environment and the opportunities they have as software creators, all while ensuring that this translates to client satisfaction and business impact.

Client Experience: Committed to the Extra Mile

April 21, 2022

Any way you look at it, we have you covered, whether one is a client or an employee. 

The pride we take in our work and our investment in the success of our partners is a reflection of everyone at First Factory. Our management structure, and the tailored responsibilities of those roles, are one example of how we value relationships above all and ensure the highest code quality while exceeding client expectations. We fundamentally believe in the role of a Manager as a Service, whereby managers support and address the needs of the employee as they recognize their potential and acquire the skills needed to succeed on the discrete tasks at hand and develop professionally. 

Here’s a look at two of our key positions: the Client Experience Manager and the Engineering Manager:

Client Experience Manager

Client Experience Managers (CEM) are proven managers who are quality-driven, highly hands-on, and skilled in empathy-based mentoring for software development teams. In most cases, the CEM is the manager to whom the employee directly reports, and under their purview, employees receive HR Ops support, ongoing 360-degree feedback, and mentoring – mainly focused on soft skills and career development. 

The CEM is the primary point of contact for our clients, whether the engagement is a Staff Augmentation or a Milestone-based Project model. They meet with client stakeholders (bi-weekly or monthly) without the development team to garner honest and critical feedback, to gain awareness of key milestones and the business impact of the work being done, and to understand the company roadmap and evolving development resource needs. Much of this feedback will be synthesized and shared with the Engineering Managers and the Executive group. Requirements for new positions will be shared with our Talent Staffing team. 

The CEM will also ensure a smooth on-ramp for new resources joining our client teams, with particular focus being paid in the first few weeks to ensure we exceed expectations from the start and meet all compliance requirements, such as time-tracking and reporting. For in-depth knowledge of the clients and individuals employees assigned, Client Experience Managers will only be responsible for approximately 12 clients and/or 35 employees. There is never a charge to the client for the ongoing support from one of our Client Experience Managers.

Engineering Manager

Engineering Managers (EM) are technical leads for the engineers they support… and so much more. Each EM possesses a deep understanding of Software Development patterns and architectures, has demonstrated experience working with Scrum, is fully comfortable with Full Stack development, and has experience with cloud platforms, such as Azure or AWS. They mentor team members through task estimations, code reviews, pair programming, and regularly scheduled one-on-one meetings. EMs also assist in the hiring and development of new First Factory employees by conducting technical interviews with candidates and supporting their ongoing learnings through tech talks, mentoring, and internally written or curated courses.

For Staff Augmentation engagements, if the client permits, our EMs will be introduced to the client team, gain access to code repositories, and be invited as optional to sprint planning, backlog grooming, retrospectives, and even DSUs. They will dedicate up to 5 hrs per week to the team, if needed, at no charge to the client. This is to ensure that we always understand the requirements, dependencies, internal coding standards, and challenges prior to implementing complex tasks. With this access, our EM’s can do code reviews and help triage issues in order to reduce the dependency on the technical leads of the client. If the EM is not permitted access to the code repositories and is not introduced to the client’s development team, they will still provide outstanding support to the First Factory engineers assigned. Of course, our EM’s can always be reached to help clients identify technical solutions. Any feedback the Client Experience Manager receives about the developers will be shared with the EM, and it is the EMs responsibility to put the feedback into action, providing tangible results for employees and clients alike.

For client projects, EMs participate in the gathering of project requirements and then complete research to help create technical project plans. They write, review and revise product requirements and specifications, provide estimates, commit to a roadmap and oversee every step of the build. They are true professionals when it comes to software development and project delivery. 

Since the demands of the Engineering Managers can be high and in an effort to not rush the quality interactions with the developers, each EM will only be responsible for approximately 7 clients and/or 18 employees.

Values

We are here to support each other, challenge each other, and grow personally and professionally together.  There is always more to learn. There is always room to improve. Our commitment to the success of our partners demonstrated each day through the passion and dedication of our employees is what we believe makes the experience uniquely First Factory.

Software Development Trends Beyond the Pandemic

February 7, 2022

Software Development Trends Beyond the Pandemic Blog HeaderBob Dylan poignantly wrote, “Times, they are-a-changin’.”  In a world upended by a global pandemic and the business, supply chain and consumer behaviors that followed, this statement seems to ring truer than ever. An evergreen anthem to the varying societal and economic turbulence we face has proven this song’s impact through varying obstacles. We’re becoming more familiar with cryptocurrency and staying in awe of the self-driving cars we’ve been anticipating for years, all while hosting virtual meetings wearing AI headsets and, perhaps, pajama pants. Yet, business owners and consumers alike wonder how the world can adjust to this sudden shift to a “new normal” and how we can continue to gain momentum when much of what we knew has slowed to a halt. Even though the Jetsons made it seem like we’d be flying our automobiles by now, the point is that technology has continued to be the critical component in allowing us to meet the new challenges we face head-on with speed and agility. 

Accepting the Demand for Software Developers in a Remote Workforce

While the global pandemic has changed so much of what we can safely do and how we implement it, the need for technology services and filling new roles proves to be an exception. Shelter-in-place and flattening curves aside, the demand for software development has risen to an all-time high. An employment estimate calculated by the Bureau of Labor Statistics predicts that there will be more than a 22% increase in the number of software developers in the US by 2030, compared to the overall employment rise of 7.7% across all job sectors.

Brick and mortar business may have taken some hits with less in-house traffic, which meant online sales had to step up their game. The tech stack for these services varies, but user expectations insist that web pages load quickly and front end JavaScript frameworks dominate the landscape, led by React, Angular and VueJS. Tried and true backend programming languages for eCommerce success are still Java, PHP, Python and Ruby on Rails. Programmers with knowledge of these languages could implement or build upon platforms to increase online purchases. E-commerce sales rocketed in 2020, up 33.6%, with a New York Times article attributing a remarkable 220% growth rate to Amazon during the height of the pandemic. Other industries that utilized software development to connect with customers virtually were medical practices, hospital systems, educational institutions, grocery delivery services – the list goes on. 

During the worldwide shift and surge in technology needs, development teams had to adapt to remote workforces for the foreseeable future, which proved longer-lasting than anticipated. Many companies have gone back to an in-office or hybrid work option, but the software engineering community started pushing back – with good reason. As cloud-first infrastructure trends upward in popularity, the remote workforce sees the advantage of taking things virtually. Why require five-day in-office work weeks for jobs that have proven to be successful remotely, when the competition for key talent continues to climb? Software engineering professionals have a wide variety of opportunities in this climate, which means remote is not just an option anymore – it has become a requirement to acquire and retain key talent. 

Managing Rising Salaries and Increased Employee Demands

According to the Bureau of Labor Statistics report, 2021 saw a turnover rate for software developers at 57.3%, as well as increased confidence in the job market across most industries. Web developers saw the most significant pay increase, shooting up 21.3%, more than a fifth of their previous salaries. A Senior Director at LinkedIn was quoted via InfoWorld saying technology roles have proven to remain pandemic-proof. She noted that roles like backend developers and software engineering roles, in particular, have significantly increased in demand. The 2022 Tech Salary Report by jobs marketplace Dice found that the average salary for technologists rose by nearly 7% between 2020 and 2021, reaching $104,566. Dice reported that this marked the highest salary recorded in the 17 years it conducted the survey. Now seven plus percent seems reasonable considering inflation and the pandemic-related forces, but this is an industry average and pales in comparison to the 21.3% increase in pay for web developers mentioned previously. In a similar report by Dice, salary increases were well above averages for security and cloud developers: 16.6% for cybersecurity and 12.2% for DevOps roles. And if that wasn’t bad enough for budgets and turnover rates, 47.8% of tech workers surveyed still feel underpaid. 

One software development job market study found close to half a million software industry jobs on the market in 2019, with a similar amount of people leaving the field for retirement in the next several years. Another report estimated that the US could be at risk of losing billions of dollars and eventually having a shortage of over 80 million software developers by 2030. The increase in talent demand paired with a significant shortage could mean – you guessed it – even higher salaries for software developers persisting for years to come. 

The need for software engineering professionals exists and continues to grow while the world adjusts and prepares for a post-pandemic economic climate. While this predicament feels sudden, the data shows that this is not going away anytime soon. What does that mean for software development agencies or companies hoping to fill new technology roles? In order to retain talent, businesses must adjust to the new needs of engineering professionals and continue to scale teams using team extension solutions like nearshore software providers. A survey by Statista showed that 64% of technology outsourcing was dedicated to software application development, allowing teams the opportunity to scale faster and provide cost savings for the rising US-based engineering salaries.

Even with the state-of-the-art office your company may be providing, the fact remains; other companies will continue to provide fully remote positions that will be filled by developers not wanting to return to in-person workspaces. The companies staying ahead of, and potentially offering more than, industry standards for salaries will also attract and retain that talent. As the times are changing, so is the software development industry. Whether you choose a staff augmentation partner or plan to navigate this on your own, be sure to stay ahead of the hiring trends, build a solid foundation and keep focused on the technologies your business needs right now. Make sure to remain on the course of your technology roadmap as well. While this may seem like uncharted territory, it doesn’t have to be.

Why Choose Costa Rica for Nearshore Development?

February 19, 2021

Red and gray blog banner that reads, "Why Choose Costa Rica for Nearshore Development?"

Nearshore software development is becoming a preferred way to provide outsourcing for tech companies that need quality services. Partnering with nearshore entities allows tech companies to strike a favorable balance between offshoring and onshoring.

Costa Rica has emerged as a favored nation for nearshore development for a number of reasons, including lowered costs, their highly educated and skilled developers and professional level of English proficiency, to name a few. Let us show you why this Central American nation is such a popular option for companies interested in nearshoring.

Costa Rican Software Developers Operate in a Similar Time Zone

Time is everything in the world of software development. Last-minute changes or problem-solving can be the difference between a successful delivery and a bungled job. Fortunately, Costa Rica operates in Central Standard Time, which aligns closely with the time zones in the United States.

Having the opportunity to hire people that are awake and working during the same hours as one’s business is a major reason that tech companies are so happy to work with developers in Costa Rica.

High-Quality Standards of Education

The Costa Rican software developers’ high level of education is another significant benefit of a partnership with their teams. The country is known for having the best education system in all of Latin America. As a result, the software developers are often highly capable within their areas of expertise, which may include:

  • UI/UX
  • Backend development
  • Web development
  • Mobile platforms
  • DevOps

The schools and universities in Costa Rica provide a powerful foundation for technological learning. High literacy rates along with the significant percentage of post-secondary graduates ensure that software developers are fully prepared for the tasks required.

A fair number of people in Costa Rica speak and write in English. According to a bilingual jobs fair report, 75% of test-takers spoke enough English to secure a job in a bilingual setting.

The ability to communicate effectively with people from Costa Rica makes it a highly desirable source of nearshore software developers. When communication barriers are eliminated, projects can run more smoothly, even when they deal with complex topics.

A Booming Tech Infrastructure

Costa Rica is a country on the rise. Its tech infrastructure is far superior to that of other countries in Central America, as well as many other offshore nations.

When we talk about tech infrastructure and the relationship that it has with nearshore tech operations, the real conversation is about reliability. A CTO needs to know whether their partners will have access to high-speed Internet, power and other infrastructure elements that are necessary to maintain the project timeline.

Costa Rica’s technological infrastructure is constantly modernizing. There is reliable, fast Internet available in their cities. Working with developers from this country lowers the risk of missed deadlines due to Internet outages, a common problem in less-developed, offshore countries.   

Nearshore Staff Augmentation with a Similar Work Culture

The adaptability of the business culture in Costa Rica makes it perfect for working with all sorts of clients. Costa Rica’s business culture is unique, but it shares enough similarities with U.S. cultural standards to provide a solid compatibility. Here are some of the common features between the two work cultures:

  • Respect for the chain of command and titles
  • Certifications, such as Microsoft Certified Solutions Developer (MCSD) and AWS Certified Developer are highly respected
  • Flexibility on projects fosters an agile environment
  • Professional communication and appearances are valued

Having a similar work culture can lead to better collaboration between teams. When nearshoring teams mingle with in-house teams, it might be difficult to tell the two apart.

Software developers from Costa Rica are known for being professional, knowledgeable and willing to contribute unique ideas and solutions in business environments. 

Costa Rica Has Robust IP Laws

Perhaps the greatest challenge that comes with outsourcing is IP protection. Nothing is worse for a software developer than to have their intellectual property stolen and then to discover that they have no recourse.

On one hand, offshore companies tend to struggle in this area, even though it may happen for reasons that are outside of the control of the outsourced software developers. Their countries simply have weak IP laws that do not protect those who do business in their areas.

On the other hand, Costa Rica has robust IP laws that share a number of qualities with those found in the U.S. In fact, Costa Rica was removed from the U.S. Intellectual Property Watch List in 2020. Not only does that show an increase in trust between the two countries, but it also demonstrates the ongoing development of the nation.

Nearshore Software Development Occurs in a Stable Setting

When considering options for the nearshore staff augmentation, companies must consider the country that staff members work within. For better or worse, some places around the world are not politically or economically stable enough to work with.

Costa Rica is a peaceful nation that has recently emphasized its economic development. The country does not have the internal or external strife that is common in some offshore nations. As such, sourcing workers from this country is a very safe bet in terms of ongoing stability.

Using Costa Rica as a source for nearshore development is an attractive option for many tech companies. Whether your business wants to diversify its staff or needs to bring in nearshore staff members to complete a project, Costa Rica is a safe and effective choice. 

The highly educated, hard-working, professional Costa Ricans that operate in this industry are valuable assets to any business. Best of all, they work close by, so they can always fly directly to the U.S. to handle in-person business, as needed.

When it comes to nearshore sources for software development, First Factory is a market leader. With a number of specializations and years of experience as software engineers, our team members are poised to handle any challenge that comes our way. Contact us today to start the process and get the team members that you need.

Choosing the Right Nearshore Development Partner

January 22, 2021

Image with software developers at a long work station with computer screens and laptopsNot all software development partner options are the same and not all vendors are created equal. For years, expanding in-house software development capabilities was relegated to offshore software development agencies. Offshore refers to services rendered out of countries not landlocked to the United States, the predominant offshore software development regions being India and Ukraine.

In the pre-Agile development model using what was known as the waterfall approach, where all requirements were known and defined in advance, this model was effective. But in a world where iteration is the key to gaining and maintaining a competitive advantage and improving efficacy, Agile development (breaking deliverables down into smaller time frames known as sprints) offshoring can struggle to meet the clients’ needs. And in a faster-paced development cycle waiting until morning for a delivery from a vendor can cause delays when garnering requirement clarifications and addressing blockers. Vulnerable infrastructures, unstable governments and geopolitical sensitivities are also driving companies away from certain offshore options.

Why is nearshoring software development often a better option?

Nearshore software development refers to countries with engineering talent pools closer to North America – typically not separated by an ocean and with time zones matching those of the United States. These proximities allow for distributed teams to meet via video calls daily for daily stand-ups (quick updates on progress and the opportunity to highlight escalations quickly), progress demos, pair programming sessions, live code reviews and other stakeholder meetings.
Political stability, more reliable infrastructure and a wealthier working class than many offshore options, mean that nearshoring provides more security and predictability. This means fewer business disruptions and power outages plus a greater ability for team members to work from home when little events like quarantines are imposed.

As you can imagine these benefits of nearshore software development do come at a higher price point than resources in India or the Philippines. While we all have budgets, we must weigh the cost versus benefit. Collaborating with nearshore resources feels very much like a natural extension of your team, speeding the development process and minimizing the need for more administrative efforts and costs. The education and the experience of the resources are on par with those in the United States increasing the quality and velocity output as compared to other options. The key to better outcomes from a team is finding the right fit. Nearshore software development is still extremely cost-effective compared to the high cost and scarcity of developers in the US, especially in cities like New York, San Francisco, Chicago, Austin and Atlanta. Three main components that make up a pricing model for your outsourced development needs are location, communication and experience, and your vendor or partner of choice should be able to explain the value in these thoroughly.

There are additional benefits to location than time zone. Having your outsourced resources close in proximity to your company’s team means you can quickly fly to their site to work, and vice versa. Not every country can easily provide work visas and not every country is a place you’d feel comfortable visiting. These may be instrumental factors in your decision of where your extending team resides. Closer proximity also often translates into greater cultural similarities that improve communication, team bonds and a higher understanding of your product’s business logic and user’s needs.

What else should be considered when comparing nearshore development options?

It’s wise to research different partner options and understand their hiring practices. Find out if a particular English language level is required, and find a team that understands how you best communicate. Some of the less expensive options will have you in direct contact with a project manager and not the individual software engineers, which may be an issue for your needs. Avoid the bait and switch by ensuring that you meet with the developers that will be working for your account and that you have direct access to them regularly. Finally, consider the experience levels, not just of your software engineers but also of the company you are vetting.

First Factory has grown to be a highly trusted nearshore development partner, with our primary developer resources located in Heredia, Costa Rica. With over 20 years and dozens of partners ranging from start-ups to multinational corporations, our fully English speaking team has the experience needed to round out your team or handle any sized development project. Our First Factory client reviews speak volumes about our dedication to excellence in software development, as well as highlight why we are a top choice when it comes to choosing the right nearshore development partner.

The Factory Wall: Company Growth and Developer Skills

November 5, 2020

First Factory company updates header image with, "The Factory Wall" series text written in white lettering over a red block. First Factory Warhol-like soup cans in a variety of colors placed on the right side of image.

We’d like to introduce you to our ongoing series, “The Factory Wall,” where we will share First Factory updates and news. In case you haven’t read about our company history, the First Factory name came from Andy Warhol’s famous creative space, “The Factory,” in NYC – a place where artists gathered to cultivate new ideas, art and innovation. Hence, our company update series and its fitting new title. 

This year marked the 20th anniversary of First Factory, which led us to some obstacles we hadn’t anticipated. Thanks to our incredible employees and operations staff, we were able to shift to a fully-remote workforce with ease.  Our tech stack evolves and the number of software developers increases with our clients’ needs, which is why we have continued to experience consistent growth throughout this year. We do our best to showcase our current numbers to prospective clients to understand our available services. However, we do continue to fill different job openings based on any upcoming needs. Along with other exciting news that we’ve previously shared on our blog, here is a look at our developer roles breakdown as we enter into the end of the year:

12 Month First Factory Employee Growth

12 month bar graph showing total employee numbers

Summary of our Employees’ Skillsets

Software developer roles breakdown

 

Our Employees’ Current Specialities 

A pie chart showing software development categories and percentages

If your team is in need of talented software developers who can help you reach your company goals or product development timelines, or if you’re wanting to establish a relationship with a trusted software development firm for upcoming project needs, check out what our clients are saying, then reach out to us for more information on how we can partner with you. 

The Benefits of Staff Augmentation

September 17, 2020

If you’ve ever felt like it’s time to either change around or scale up your development team, you’ve probably considered staff augmentation as an option. It can seem like a daunting task at first, but we’re here to walk you through how to find the right fit for your needs as there is no one-size-fits-all approach. 

Step 1: Forecast Your Needs

We can’t say this enough; timing is everything in this field. We understand that because we’ve been in this a long time. Technologies change, demands arise and staffing is a variable you can’t always control. This is why we recommend mapping out your technology and development needs for the year and having a team you can trust to fill-in when needed. Since timing is so poignant, it may even work for your business to also have quarterly strategy sessions to discuss the shorter-term technology fulfillment needs. When scoping out upcoming needs, it is beneficial to determine if this is a short-term project that is best managed separately from current commitments or is a longer-term engagement where a specific skill set and experience can be integrated into your team and leveraged beyond an initial milestone. If the latter, then staff augmentation is the better model for your needs.

Step 2: Determine Your Budget

In the increasingly competitive software development market, hiring engineers in-house on a full-time basis can be expensive and time-consuming, not to mention the overhead that comes with managing employees. If it is unclear if the development support or budget will be needed or available in perpetuity, hiring outside of the organization may be a good choice. Contractors can be highly expensive but effective for a specificity they may bring to the decision making and implementation approach, especially in areas such as security and compliance. The benefits of contractors for long-term product development can be leveraged, at a more budget-friendly cost, through a nearshore agency. This will often mean that you can have more than one new developer working on the project at hand, or helping in the long-term with your development needs. Regardless of what type of additional help you may need for the year, having a predetermined budget readily available will make the process much smoother. 

Step 3: Consider the Quality

Having a developer or team of software engineers that you trust is one way to ensure a more successful outcome of your needs. The offshore (European and Indian companies) versus nearshore (developers based in Latin America) debate will continue on in this industry, but a lot of your decision-making may come down to quality versus price, or weighing out a combination of the two components. Quality developers can take a jumbled mess of previous code and craftily cook up something incredible that you can use for years to come. They can recommend and follow coding standards and best practices, deliver clean code and be cognizant of the scalability of the product as well as the maintenance costs. Cheaper models often utilize less experienced developers who may have challenges integrating with your teams due to time zone differential and communication to name just a couple. Often the depth of knowledge, the breadth of understanding of the software development lifecycle and the cultural fit can be determined in a brief assessment interview.

Step 4: Interview

While you aren’t hiring a new member of your permanent staff, you are making a decision on someone (or multiple people) that you and your team will be engaging with daily for an indefinite amount of time. It is important that they not only have the requisite skills to complete the technical tasks of the job but that they are able to effectively communicate and assimilate into the team. Nearshore staff augmentation candidates, like those of ours in Costa Rica, have strong cultural ties to the United States which makes it easier to comprehend idioms and expectations during collaboration. Consider asking questions about process and escalation, how the engineer escalates issues or responds to changing requirements. Share with them your team’s preference for engagement, such as daily stand-up as part of Scrum ceremonies and Slack chats. Begin with interviewing the engineer that will serve as either the full-time team lead or part-time technical lead in order to get some confidence in the leadership that will serve to drive the project forward and support the engineers daily so that the burden doesn’t always fall to you.

Keep in mind that it is normal to ask a lot of questions, as these developers are potentially going to be an extension of your team. 

Step 5: Implement Your New Staff Augmentation Plan

Once you have chosen the development company and the particular staff augmentation team members with whom you’ll be working, it’s time to implement your overall plan. Make sure to have clearly outlined goals and timelines readily available for all members of your team, and to be confident in checking in regularly with your outsourced team members. A great development company will outsource talented developers who are confident in bringing you updates, and who are proactive in their approach to working with your team. It is important before engaging with a vendor to understand the onboarding process and get clarity on how the team will ramp up, as well as knowing what resources are available to ensure that access, integration and early deliverables overcome any blockers and meet or, better yet, exceed expectations. You should never have to question where your team is at with your timelines. 

If you’d like more information on staff augmentation services from First Factory, contact us to have a conversation. 

BASED IN:

NYC, NEW YORK, USA

NEARSHORE IN:

HEREDIA, COSTA RICA

PHONE:

+1.646.688.5070

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