Meet the Team
Our employees are our greatest competitive advantage. Meet the talented team that makes the magic happen.
Don Gregori, COO
Don is a creative problem solver and effective leader with 20+ years of experience driving growth, developing talent and shaping customer experiences. During his tenure at Kaplan, Don was responsible for the user experience, development of the company's custom software applications and ecommerce site. It was here that he found and partnered exclusively with First Factory, a relationship that lasted for nearly eight years.
Joining First Factory in 2017, Don was not only drawn to the familiarity of the company but he recognized that the First Factory culture was a clear competitive advantage that could not be replicated. Standardizing processes, identifying efficiencies, focusing on quality customer experiences and identifying key internal influencers have been some of the efforts that contribute to our continued success.
Where the Action Happens
New York City, USA
The Big Apple, Gotham, The City that Never Sleeps, or as some of us at First Factory call it, “First Factory HQ.” It’s a thrilling city, full of non-stop action and interesting characters. Many of First Factory’s clients are located in the greater NYC area, with others spread through the Tri-State region.
Heredia, Costa Rica
Known locally as La Ciudad de las Flores (The City of Flowers), Heredia has moved a long way from its coffee-exporting roots. Nowadays downtown is abuzz with young people attending Universidad Nacional, bohemian cafe goers, and time-crunched high-tech workers. It’s a pleasant place to live and work, and many First Factory team members enjoy calling it home.