First Factory COO Discusses Remote Culture

First Factory COO Don Gregori joins The New Talent Playbook to discuss scaling a company across locations without losing culture, clarity and trust.

September 14, 2026
First Factory COO Discusses Remote Culture

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About this article

We used AI tools to help gather research and speed up the first draft. That left more of our time for checking each figure against its original report and adding what we see in client conversations. A First Factory editor reviewed every claim, and members of our team read the article before it was published.

Written by
Don Gregori
Published
September 14, 2026
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The Remote Culture Playbook

Don Gregori, COO of First Factory, sits down with Rob Levin for a conversation about what it really takes to scale a company across locations without losing the culture, clarity, and trust that make it work. They dig into the operational side of growth, why people still drive every outcome, how leaders can build systems that stay sustainable, and what it means to keep adapting in an AI-shaped world.

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Keeping that adaptability is also how First Factory approaches AI. Our distributed engineering team builds with Claude every day, and First Factory is now a Select partner in Anthropic's Claude Partner Network.

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Don Gregori is the Chief Operating Officer of First Factory, a multinational software solutions provider based in New York with nearshore operations in Costa Rica. A certified AI Business Leader, Don brings over 25 years of experience helping businesses from startups to Fortune 500 companies navigate product development, digital transformation, and AI adoption. He is a contributing author to The AI Journal and the author of The Emergent Leader, releasing June 16, 2026.