From Client to COO
Don Gregori, COO of First Factory, joined host Linda Coughlin on the Nflections podcast to talk about his path from longtime First Factory client to running its operations, and what it took to grow the company from about 30 people to more than 220 without losing the culture that made it work.
Don explains why he turns the usual org chart upside down: employees first, then clients, then the company, and himself last. "We manage people, we don't manage business," he says. He also talks about leading with vulnerability, learning from his own security team during First Factory's SOC 2 work, and the shift from trying to prove his value to building it, a theme that runs through his book, The Emergent Leader.
.avif)
