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Everything you want to know clearly explained
Absolutely, and we do it regularly. Many of our professional services clients, from boutique agencies to specialized consultancies, came to us with a vision but no technical team. We offer consulting engagements to help you define what to build, followed by milestone-based projects with dedicated project management, design, development, and QA. We've built entire platforms from scratch for firms with zero technical staff and continue to support those products under ongoing maintenance contracts.
Not at all. Some of our most innovative work has been with companies under 50 people. We've built mobile applications and web platforms for boutique staffing firms, security companies, niche SaaS providers, and marketing agencies, all with budgets calibrated to their size. We'll work with you to design an engagement model that fits your stage and goals.
Security and compliance are not afterthoughts for us: they're built into our process. We are SOC 2 Type 2 certified, with a full-time IT Security Officer overseeing all protocols. Our engineers undergo background checks, sign NDAs, and receive ongoing phishing and security training. We've supported clients through SOC 2 Type 2, HITRUST, NIST 800-53, GDPR, and CCPA compliance reviews, and we regularly perform security audits and penetration testing as part of our cloud and infrastructure services.
Yes. We've done it under tight timelines for some of our most demanding clients. For a national PEO, we stepped into a failed two-year MVP effort and rebuilt the core platform from the ground up while the business continued operating. For an ad-tech data provider, we architected a full migration from a brittle manual system to a scalable, ML-ready infrastructure, identifying $60,000+ in annual savings in the process. We approach legacy modernization methodically: audit first, prioritize ruthlessly, and deliver incrementally so your operations are never at risk.
We hear this constantly from professional services leaders, and it's exactly why our nearshore model was built the way it was. Our engineers are based in Costa Rica, just 1–2 hours behind Eastern Time. Every team member is fluent in written and spoken English and is treated as a full-time First Factory employee, not a contractor on a marketplace. We are highly transparent and proactively communicate. Your satisfaction is guaranteed.
For most clients, our team becomes a natural extension of yours. We join your daily standups, work in your project management tools (Jira, Azure DevOps, Asana — whatever you use), and communicate via your preferred channels (Slack, Teams, Google Meet). If we are running a milestone-based project, we will engage in two-week sprints, conduct demos and incorporate feedback to stay on track and on budget. You'll have an Engineering Manager who provides oversight throughout the engagement. We're accessible: our senior leadership remains available throughout every engagement, not just at the start.
