Custom Software Development

Custom enterprise software, mobile apps, and modernization

We simplify software strategy, advise/inform decision-making, and offer full-service software development and implementation.

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175+ full-time employees
CUSTOM SOFTWARE EXPERTISE

25+ years building and deploying custom software solutions

Transformative software solutions aren't about rebuilding your team. First Factory's nearshore talent delivers long-term value and true partnership.

Enterprise Software

Full stack design and development services built for high scalability and security. Whether you need AI development, eCommerce solutions, or internal software, our team will learn your business and deliver results.

Mobile App Development

React Native has been the go-to for years for most of our clients, from social media start-ups to global sports media companies. If you need iOS or Android native applications for your business, we have you covered there, too.

Platform Modernization

A major common thread, especially across our financial and healthcare clients, is the need to upgrade their technology and modernize their platforms. New technologies, AI-first initiatives, and lift and shift DevOps are all par for the course.

Generative AI

Our custom solutions leverage models like OpenAI, Claude, Llama, and Gemini to generate text, images, and code.

Engagement Models

Your needs, your way of working.

The right engagement model reduces risk, accelerates delivery, and lowers total cost.

Specialized Services

Assisting you with strategy, implementation, and maintenance

We offer packages that help you achieve business outcomes and provide long-term product support.

Consulting

Expert guidance to evaluate software solutions, compare build vs. buy options, and optimize your development processes through strategic analysis and recommendations.

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Service Contracts

Ongoing maintenance and support agreements available as fixed-price annual contracts or hourly arrangements with specific SLAs tailored to your post-launch needs.

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TECHNICAL EXPERTISE

Strategic Integrations with Advanced AI Techniques

Angular
JavaScript
PHP
ReactJS
Ruby on Rails
TypeScript
Why Choose Us

Complete transparency, adaptability, and unwavering focus on the long-term partnership.

Nearshore Excellence

We were one of the first to recognize Costa Rica's potential as a nearshore development hub, and we’ve spent more than two decades perfecting our model.

SOC 2 Type 2 Certified

We maintain rigorous security standards with SOC 2 Type 2 certification, comprehensive background checks for all employees, ongoing security training, and Mobile Device Management for all company devices.

AWS Partnership & Technical Depth

As an AWS Certified Partner with expertise across Azure and Google Cloud, we bring infrastructure and architecture knowledge that perfectly complements our core development capabilities.

30-Day Satisfaction Guarantee

We offer a 30-day guarantee on every new resource for the entire life of the engagement. If you aren't satisfied within the first month, you don’t pay.

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40+ Long-Term Client Relationships

Our average client tenure is over three years, with more than 25% of our clients partnering with us for five years or more. These are partnerships built on mutual success.

Industry-Leading Retention

Our long-tenured employees and high eNPS are a benefit to clients through consistency and accumulated institutional knowledge.

our testimonials

Customer experiences that
speak for themselves

CTO, Equity Estates
"Their practical knowledge on the AI side... is also highly impressive."

"The quality of their resources has been exceptionally high and consistent. Their backbench of technical expertise is a game-changer."

CEO, Patient Studio
"The degree of engagement and communication exhibited by their team was remarkable."

"I can confidently say that my experience working with First Factory left me entirely delighted with both the process and the end result."

Director of Technology, Bellator MMA
"Since launching our platform, our audience has been growing exponentially."

"First Factory's agility and development speed were their most impressive assets. Whenever we requested something, their turnaround time was commendable. There was nothing First Factory could have improved on."

VP, Outsourcing Financial Services Company
"First Factory’s responsiveness to our requests and issues is excellent."

"First Factory’s resources are very technically skilled. Additionally, they provide strong customer service and are very adaptable to our processes."

CTO, FinTech & Services
“I always trust them to get the work done”

“First Factory is always on point with execution. They’re thorough and often finish ahead of schedule.”

COO, Telemedicine Provider
“Exactly what we needed.”

“We were able to successfully launch our mobile app because of the work that they provided, which was a huge cost savings driver for our company.”

VP Engineering, Software Company
"Everything has been great."

"First Factory has great cost and relationship management, strong performance management, and quality candidates."

Executive, Reti360
"The application is incredibly well-designed and has some of the highest-quality work we’ve seen."

"We were really impressed with their grasp and understanding of the problems we brought to them. First Factory was flexible and accommodating to ensure we had the right individuals working on the project."

President & CEO, OneWorld Inc.
"They’re always on time, and they’re committed."

"Their flexibility and project management are the highlights of working with them, especially because you never know what will happen in our industry."

CTO, Equity Estates
"Their practical knowledge on the AI side... is also highly impressive."

"The quality of their resources has been exceptionally high and consistent. Their backbench of technical expertise is a game-changer."

CEO, Patient Studio
"The degree of engagement and communication exhibited by their team was remarkable."

"I can confidently say that my experience working with First Factory left me entirely delighted with both the process and the end result."

Director of Technology, Bellator MMA
"Since launching our platform, our audience has been growing exponentially."

"First Factory's agility and development speed were their most impressive assets. Whenever we requested something, their turnaround time was commendable. There was nothing First Factory' could have improved on."

VP, Outsourcing Financial Services Company
"First Factory’s responsiveness to our requests and issues is excellent."

"First Factory’s resources are very technically skilled. Additionally, they provide strong customer service and are very adaptable to our processes."

CTO, FinTech & Services
“I always trust them to get the work done”

“First Factory is always on point with execution. They’re thorough and often finish ahead of schedule.”

COO, Telemedicine Provider
“Exactly what we needed.”

“We were able to successfully launch our mobile app because of the work that they provided, which was a huge cost savings driver for our company.”

VP Engineering, Software Company
"Everything has been great."

"First Factory has great cost and relationship management, strong performance management, and quality candidates."

Executive, Reti360
"The application is incredibly well-designed and has some of the highest-quality work we’ve seen."

"We were really impressed with their grasp and understanding of the problems we brought to them. First Factory was flexible and accommodating to ensure we had the right individuals working on the project."

President & CEO, OneWorld Inc.
"They’re always on time, and they’re committed."

"Their flexibility and project management are the highlights of working with them, especially because you never know what will happen in our industry."

our process

From Alignment to Delivery,
Without the Chaos

  1. Intro Call
    Review business goals, scope, timelines, expectations, and an understanding of what success looks like.
  1. Building Your Team
    Finalize the approach and quickly assemble a team that can deliver on our promise.
  1. Defining Requirements & Estimations
    Detailed features and stories are created for clarity and facilitating collaboration. Tasks are estimated and team sprints are planned.
  1. Building Your Team
    The effort formally kicks off as we offer continuous visibility into progress and alignment with milestones.
COMPARE YOUR OPTIONS

Nearshore Software Delivery, No Tradeoffs

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Your Options
Traditional Offshore Vendors
Hiring In House
U.S. time zone alignment
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Flexible engagement models
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Ramp up/down capacity as needed
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Direct access to dedicated full-time engineers
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Built-in management support and oversight
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High team tenure & employee satisfaction
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Enterprise security + SOC 2 Type 2 Compliance
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30-day risk-free guarantee
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Frequently asked questions

Everything you want to know explained clearly

How quickly does it take to bring someone on?

Engineers are available within 2–4 weeks. Timing depends on role requirements, interview availability, and any compliance or onboarding steps needed on your side.

What are the hourly costs for developers?

Rates vary based on role and seniority. Enterprise clients typically see meaningful savings compared to U.S.-based hires while working with senior-level engineers. Pricing is shared upfront before onboarding.

Can we start small and scale up later?

Yes. Many teams start with one engineer or a small group and expand as needs grow. Scaling is planned and aligned with roadmap priorities.

Do you do fixed-price projects?

Yes. Fixed-price engagements are available when scope and timelines are clearly defined. These are often used for pilots, discovery phases, or well-scoped initiatives.

How involved do we need to be in the development process?

That depends on preference. Some teams stay closely involved in planning and reviews, while others delegate day-to-day execution. The level of involvement adjusts to existing processes and governance.

What technologies do you work with?

First Factory supports a wide range of modern and legacy technologies, including common web, backend, cloud, data, and AI stacks. Teams are assembled based on specific technical and security requirements.

Is there a minimum commitment or contract length?

There is no long-term commitment required to start. Engagements are structured to allow flexibility while supporting continuity once the partnership is established.

How does your 30-day guarantee work exactly?

We offer a 30-day satisfaction guarantee. If you’re not satisfied with our work at the end of the first 30 days, you can replace a resource or ramp down the project without being charged.

See how we can help

Accelerate your software development

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