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Everything you want to know clearly explained
Security is foundational to every engagement we take on in financial services. We are SOC 2 Type 2 certified, meaning our controls around data confidentiality, availability, and integrity have been independently audited. We have a full-time IT Security Officer who oversees mobile device management, access controls, and ongoing phishing training for all staff. All employees undergo background screening prior to hire and must sign confidentiality and non-disclosure agreements as a condition of employment. Our machines are wiped when engineers transition between projects, and we support compliance needs including penetration testing and security reviews as part of our cloud infrastructure services.
Yes. Our teams are experienced working within the compliance constraints common to financial services environments. We have supported registered broker-dealers, commercial real estate lenders, FinTech platforms, and financial data providers , all of which carry strict data governance and audit requirements. We adapt to your existing frameworks, tools, and documentation standards rather than asking you to conform to ours. We are also available to assist in the architecture and implementation of systems designed to maintain compliance as your platform scales.
Significant. We helped ROC Capital fund over $10 billion in competitive residential real estate loans through a platform we built from the ground up. We manage 300 million records of data per week for a long-standing financial intelligence client. We have built real-time bond pricing engines, loan lifecycle automation systems, and payment processing infrastructure — all on secure, scalable AWS architecture. Performance-critical financial systems are an area where our teams have deep, proven experience.
We can typically assemble a team in two to six weeks. Our engineers are accustomed to working as a natural extension of a client's internal team, joining daily standups, sprint planning, backlog grooming, and other Agile ceremonies. We adapt to whatever tools your team uses, whether that's Jira, Azure DevOps, GitHub, Slack, or Microsoft Teams. Our Costa Rica office operates one to two hours behind Eastern Time, and all engineers are fluent in written and spoken English, which our financial services clients consistently cite as a key differentiator.
The most common pain points with offshore development are time zone misalignment, language barriers, lack of accountability, and high turnover. These are precisely what our nearshore model was built to solve. Additionally, the business acumen of the team and the familiarity with financial terms and systems makes a huge difference. For higher complexity, our management and executive team coach up the team, as needed. Our office in Costa Rica operates within US working hours, our teams are English-fluent, and our employee turnover is among the lowest in the industry with an eNPS in the top 10% of companies globally. Many of our financial services clients have been with us for five or more years. One long-tenured client noted that their First Factory team had no turnover in five years, a level of continuity that is especially valuable in complex financial environments where institutional knowledge matters.
We offer both. For teams building or modernizing a financial platform over time, our Staff Augmentation model places dedicated engineers directly into your development team on a full-time basis. For well-defined initiatives, we offer Milestone-Based Projects for a fixed price with clearly scoped deliverables, bi-weekly demos, and a structured UAT and post-release support window. Many of our financial services clients begin with a fixed-price project and transition into ongoing staff augmentation as the relationship matures. Either way, every engagement includes a 30-day satisfaction guarantee.
