UX/UI design

Design Built Around Real Users

You need a product that's intuitive from the first tap, not one users have to learn. Our designers build experiences around how people actually behave.

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175+ full-time employees
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First Stop Health company logo.
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Roc360 logo with stylized R and 360° text.
FragranceNet.com logo with a vintage perfume atomizer icon and the tagline 'Trusted online since 1997.'
Elevate Aviation Group logo in white text.
Gensler company logo in white text on transparent background.
FrankCrum company logo with stylized hexagonal symbol.
PFL logo with a crown above the letters.
ServiceTitan company logo with a stylized lion's head to the left of the text.
First Stop Health company logo.
Quicken white logo
Generac brand logo in white text on transparent background.
APA poolplayers.com logo with hand holding a pool cue and ball.
Proven design expertise

Your product feels intuitive from the first use

We design user experiences using Figma and Adobe XD that are intuitive from the first interaction. Our designers combine user research, wireframing, and visual design to create products that feel effortless while reflecting your brand identity at every touchpoint.

User Research

We conduct interviews, surveys, and usability testing to understand how your users actually think and behave.

Wireframing & Prototyping

We build interactive prototypes that let you validate ideas before a single line of code is written.

Visual Design

We design interfaces that reflect your brand while remaining clean and usable.

Design Systems

We build reusable design systems and component libraries that keep your product consistent as it grows across new features and platforms.

Engagement Models

Your needs, your way of working.

The right engagement model reduces risk, accelerates delivery, and lowers total cost.

Specialized Services

Clarify your users, simplify design, strengthen your brand.

We offer specialized design services to clarify your users' needs, simplify complex workflows, and strengthen how your brand comes through.

UX Strategy Consulting

We help you identify user needs and pain points before committing to a design direction.

Usability Audits

We audit your existing product for friction points and usability issues that are quietly costing you engagement and conversions.

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Why Choose Us

Complete transparency, adaptability, and unwavering focus on the long-term partnership.

Claude Select Partner

We build with Claude every day, both in our own delivery work and in production AI systems for clients. That hands-on experience means we know where the models perform independently and where they still need an engineer's judgment.

AWS Partnership & Technical Depth

As an AWS Certified Partner with expertise across Azure and Google Cloud, we bring infrastructure and architecture knowledge that perfectly complements our core development capabilities.

SOC 2 Type 2 Certified

We maintain rigorous security standards with SOC 2 Type 2 certification, comprehensive background checks for all employees, ongoing security training, and Mobile Device Management for all company devices.

Nearshore Excellence

We were one of the first to recognize Costa Rica's potential as a nearshore development hub, and we’ve spent more than two decades perfecting our model.

30-Day Satisfaction Guarantee

We offer a 30-day guarantee on every new resource for the entire life of the engagement. If you aren't satisfied within the first month, you don’t pay.

40+ Long-Term Client Relationships

Our average client tenure is over three years, with more than 25% of our clients partnering with us for five years or more. These are partnerships built on mutual success.

our testimonials

Customer experiences that
speak for themselves

CTO, Equity Estates
"Their practical knowledge on the AI side... is also highly impressive."

"The quality of their resources has been exceptionally high and consistent. Their backbench of technical expertise is a game-changer."

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CEO, Patient Studio
"The degree of engagement and communication exhibited by their team was remarkable."

"I can confidently say that my experience working with First Factory left me entirely delighted with both the process and the end result."

Abstract orange circular gradient with concentric rings fading outwards on a transparent background.
Director of Technology, Bellator MMA
"Since launching our platform, our audience has been growing exponentially."

"First Factory's agility and development speed were their most impressive assets. Whenever we requested something, their turnaround time was commendable. There was nothing First Factory could have improved on."

Abstract orange circular gradient with concentric rings fading outwards on a transparent background.
VP, Outsourcing Financial Services Company
"First Factory’s responsiveness to our requests and issues is excellent."

"First Factory’s resources are very technically skilled. Additionally, they provide strong customer service and are very adaptable to our processes."

Abstract orange circular gradient with concentric rings fading outwards on a transparent background.
CTO, FinTech & Services
“I always trust them to get the work done”

“First Factory is always on point with execution. They’re thorough and often finish ahead of schedule.”

Abstract orange circular gradient with concentric rings fading outwards on a transparent background.
COO, Telemedicine Provider
“Exactly what we needed.”

“We were able to successfully launch our mobile app because of the work that they provided, which was a huge cost savings driver for our company.”

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VP Engineering, Software Company
"Everything has been great."

"First Factory has great cost and relationship management, strong performance management, and quality candidates."

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Executive, Reti360
"The application is incredibly well-designed and has some of the highest-quality work we’ve seen."

"We were really impressed with their grasp and understanding of the problems we brought to them. First Factory was flexible and accommodating to ensure we had the right individuals working on the project."

Abstract orange circular gradient with concentric rings fading outwards on a transparent background.
President & CEO, OneWorld Inc.
"They’re always on time, and they’re committed."

"Their flexibility and project management are the highlights of working with them, especially because you never know what will happen in our industry."

Abstract orange circular gradient with concentric rings fading outwards on a transparent background.
CTO, Equity Estates
"Their practical knowledge on the AI side... is also highly impressive."

"The quality of their resources has been exceptionally high and consistent. Their backbench of technical expertise is a game-changer."

Abstract orange circular gradient with concentric rings fading outwards on a transparent background.
CEO, Patient Studio
"The degree of engagement and communication exhibited by their team was remarkable."

"I can confidently say that my experience working with First Factory left me entirely delighted with both the process and the end result."

Abstract orange circular gradient with concentric rings fading outwards on a transparent background.
Director of Technology, Bellator MMA
"Since launching our platform, our audience has been growing exponentially."

"First Factory's agility and development speed were their most impressive assets. Whenever we requested something, their turnaround time was commendable. There was nothing First Factory' could have improved on."

Abstract orange circular gradient with concentric rings fading outwards on a transparent background.
VP, Outsourcing Financial Services Company
"First Factory’s responsiveness to our requests and issues is excellent."

"First Factory’s resources are very technically skilled. Additionally, they provide strong customer service and are very adaptable to our processes."

Abstract orange circular gradient with concentric rings fading outwards on a transparent background.
CTO, FinTech & Services
“I always trust them to get the work done”

“First Factory is always on point with execution. They’re thorough and often finish ahead of schedule.”

Abstract orange circular gradient with concentric rings fading outwards on a transparent background.
COO, Telemedicine Provider
“Exactly what we needed.”

“We were able to successfully launch our mobile app because of the work that they provided, which was a huge cost savings driver for our company.”

Abstract orange circular gradient with concentric rings fading outwards on a transparent background.
VP Engineering, Software Company
"Everything has been great."

"First Factory has great cost and relationship management, strong performance management, and quality candidates."

Abstract orange circular gradient with concentric rings fading outwards on a transparent background.
Executive, Reti360
"The application is incredibly well-designed and has some of the highest-quality work we’ve seen."

"We were really impressed with their grasp and understanding of the problems we brought to them. First Factory was flexible and accommodating to ensure we had the right individuals working on the project."

Abstract orange circular gradient with concentric rings fading outwards on a transparent background.
President & CEO, OneWorld Inc.
"They’re always on time, and they’re committed."

"Their flexibility and project management are the highlights of working with them, especially because you never know what will happen in our industry."

Abstract orange circular gradient with concentric rings fading outwards on a transparent background.
our process

From Alignment to Delivery,
Without the Chaos

  1. User Research & Discovery
    Our designers conduct interviews, surveys, and competitive analysis to understand your users and identify the problems your product needs to solve.
  1. Wireframing & PrototypingBefore visual design begins, we build wireframes and interactive prototypes that let you and your stakeholders validate the experience early. This step catches usability issues while they're still cheap to fix, not after development.
  1. Visual Design & Systems
    Our designers create the visual design and build a reusable design system in Figma that keeps your product consistent as it grows.
  1. Handoff & Support
    Our designers deliver developer-ready assets and stay engaged through implementation to protect design fidelity.
COMPARE YOUR OPTIONS

Nearshore Software Delivery, No Tradeoffs

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Your Options
Traditional Offshore Vendors
Hiring In House
U.S. time zone alignment
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Flexible engagement models
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Ramp up/down capacity as needed
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Direct access to dedicated full-time engineers
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Built-in management support and oversight
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High team tenure & employee satisfaction
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Enterprise security + SOC 2 Type 2 Compliance
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30-day risk-free guarantee
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Frequently asked questions

Everything you want to know explained clearly

What does your UX/UI design process include?

User research, wireframing, interactive prototyping, visual design, and a reusable design system, all delivered in Figma. Our designers stay engaged through development to protect design fidelity, so what ships matches what was approved.

Can you redesign an existing product without starting over?

Yes. We start with a usability audit to find the friction points costing you engagement and conversions, then redesign the flows that matter most first. Changes roll out in stages, so your users aren't hit with an unfamiliar product overnight.

How do you validate a design before development starts?

We test interactive prototypes with real users and stakeholders before any code is written. A usability problem caught at the prototype stage takes hours to fix. The same problem found after development can take weeks of rework.

Do your designers work directly with developers?

Yes. Designers deliver developer-ready specs and a documented component library, answer questions during the build, and review the implementation against the design. Because First Factory has engineering teams in-house, design and development can sit in one engagement with no handoff between vendors.

Can you create investor-ready prototypes?

Yes. We build polished, clickable prototypes in Figma for fundraising and pitch conversations, so investors can see the product working before it is built. The same prototype then becomes the validated starting point for development.

See how we can help

Accelerate your software development

Speak With Us
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