Quality assurance

Quality Assurance Built Into Every Release

You need confidence that every release actually works, not bugs discovered by your customers. Our engineers build testing into your process from day one.

Speak with us
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175+ full-time employees
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Roc360 logo with stylized R and 360° text.
FragranceNet.com logo with a vintage perfume atomizer icon and the tagline 'Trusted online since 1997.'
Elevate Aviation Group logo in white text.
Gensler company logo in white text on transparent background.
FrankCrum company logo with stylized hexagonal symbol.
PFL logo with a crown above the letters.
ServiceTitan company logo with a stylized lion's head to the left of the text.
First Stop Health company logo.
Quicken white logo
Generac brand logo in white text on transparent background.
APA poolplayers.com logo with hand holding a pool cue and ball.
Proven QA expertise

Your releases ship with confidence and fewer bugs

We build manual and automated testing processes using Selenium, Cypress, and Jest that catch issues before your customers do. Our engineers integrate quality assurance into your development pipeline, so every release ships with confidence instead of crossed fingers.

Automated Testing

We build automated test suites using Selenium, Cypress, and Jest that catch regressions before every release.

Manual Testing

We conduct manual testing for usability and edge cases that automation alone can't catch.

Performance Testing

We test your application under real load to confirm it holds up.

Test Strategy & QA Process

We design a testing strategy and QA process tailored to your team, balancing automation and manual testing based on your product's risk.

QA Implementation

High-performance testing deployment capabilities

Every engagement is an opportunity to deliver custom results that are unique to your business and desired outcomes. Our architects and engineers will build solutions that deliver results and adapt to your growing needs. Here are some examples of how we achieve results:

Automated Testing & Test Suite Development
  • Automated Test Suites: Build regression tests using Selenium and Cypress
  • Unit & Integration Testing: Catch issues at the code level early
  • Mobile Test Automation: Automate testing using Appium across devices
Manual Testing & Usability Validation
  • Exploratory Testing: Catch edge cases automation alone tends to miss
  • Usability Testing: Validate real user experience before every release
  • Cross-Browser Testing: Confirm consistent behavior across browsers and platforms
  • Accessibility Testing: Ensure your application works for every user
Performance & Load Testing
  • Load Testing: Validate performance under real production traffic
  • Stress Testing: Identify breaking points before customers do
  • Scalability Testing: Confirm your application handles growth
  • Performance Benchmarking: Track metrics across every release
QA Process & Strategy Design
  • Test Strategy Development: Balance automation and manual testing effectively
  • CI/CD Integration: Build quality checks into your pipeline
Engagement Models

Your needs, your way of working.

The right engagement model reduces risk, accelerates delivery, and lowers total cost.

Specialized Services

Clarify your risk, simplify testing, ship with confidence.

We offer specialized QA services to clarify where your real risk lives, simplify your testing process, and help you ship with confidence.

QA Strategy Consulting

We help you design a testing strategy that balances automation and manual testing for your product.

Test Coverage Audits

We audit your existing test suite to identify coverage gaps and risk areas before they turn into production bugs.

Why Choose Us

Complete transparency, adaptability, and unwavering focus on the long-term partnership.

Claude Select Partner

We build with Claude every day, both in our own delivery work and in production AI systems for clients. That hands-on experience means we know where the models perform independently and where they still need an engineer's judgment.

AWS Partnership & Technical Depth

As an AWS Certified Partner with expertise across Azure and Google Cloud, we bring infrastructure and architecture knowledge that perfectly complements our core development capabilities.

SOC 2 Type 2 Certified

We maintain rigorous security standards with SOC 2 Type 2 certification, comprehensive background checks for all employees, ongoing security training, and Mobile Device Management for all company devices.

Nearshore Excellence

We were one of the first to recognize Costa Rica's potential as a nearshore development hub, and we’ve spent more than two decades perfecting our model.

30-Day Satisfaction Guarantee

We offer a 30-day guarantee on every new resource for the entire life of the engagement. If you aren't satisfied within the first month, you don’t pay.

40+ Long-Term Client Relationships

Our average client tenure is over three years, with more than 25% of our clients partnering with us for five years or more. These are partnerships built on mutual success.

our testimonials

Customer experiences that
speak for themselves

Their practical knowledge on the AI side… is also highly impressive.

The quality of their resources has been exceptionally high and consistent. Their backbench of technical expertise is a game-changer.

The degree of engagement and communication exhibited by their team was remarkable.

I can confidently say that my experience working with First Factory left me entirely delighted with both the process and the end result.

Since launching our platform, our audience has been growing exponentially.

First Factory's agility and development speed were their most impressive assets. Whenever we requested something, their turnaround time was commendable. There was nothing First Factory could have improved on.

First Factory’s responsiveness to our requests and issues is excellent.

First Factory’s resources are very technically skilled. Additionally, they provide strong customer service and are very adaptable to our processes.

I always trust them to get the work done

First Factory is always on point with execution. They’re thorough and often finish ahead of schedule.

Exactly what we needed.

We were able to successfully launch our mobile app because of the work that they provided, which was a huge cost savings driver for our company.

Everything has been great.

First Factory has great cost and relationship management, strong performance management, and quality candidates.

The application is incredibly well-designed and has some of the highest-quality work we’ve seen.

We were really impressed with their grasp and understanding of the problems we brought to them. First Factory was flexible and accommodating to ensure we had the right individuals working on the project.

They’re always on time, and they’re committed.

Their flexibility and project management are the highlights of working with them, especially because you never know what will happen in our industry.

Their practical knowledge on the AI side… is also highly impressive.

The quality of their resources has been exceptionally high and consistent. Their backbench of technical expertise is a game-changer.

The degree of engagement and communication exhibited by their team was remarkable.

I can confidently say that my experience working with First Factory left me entirely delighted with both the process and the end result.

Since launching our platform, our audience has been growing exponentially.

First Factory's agility and development speed were their most impressive assets. Whenever we requested something, their turnaround time was commendable. There was nothing First Factory could have improved on.

First Factory’s responsiveness to our requests and issues is excellent.

First Factory’s resources are very technically skilled. Additionally, they provide strong customer service and are very adaptable to our processes.

I always trust them to get the work done

First Factory is always on point with execution. They’re thorough and often finish ahead of schedule.

Exactly what we needed.

We were able to successfully launch our mobile app because of the work that they provided, which was a huge cost savings driver for our company.

Everything has been great.

First Factory has great cost and relationship management, strong performance management, and quality candidates.

The application is incredibly well-designed and has some of the highest-quality work we’ve seen.

We were really impressed with their grasp and understanding of the problems we brought to them. First Factory was flexible and accommodating to ensure we had the right individuals working on the project.

They’re always on time, and they’re committed.

Their flexibility and project management are the highlights of working with them, especially because you never know what will happen in our industry.

our process

From Alignment to Delivery,
Without the Chaos

  1. Risk & Coverage Assessment
    Our QA engineers review your application, release history, and existing test coverage to identify where your real quality risks actually are.
  1. Test Strategy DesignBefore writing tests, we design the testing strategy that balances automation and manual testing based on your product's actual risk profile. This planning phase focuses effort on what matters instead of testing everything equally.
  1. Test Development & Execution
    Our engineers build automated test suites and execute manual testing, integrating quality checks directly into your development pipeline.
  1. Ongoing Testing & Support
    Our engineers maintain test coverage and continue testing as your application and features evolve.
COMPARE YOUR OPTIONS

Nearshore Software Delivery, No Tradeoffs

Your Options
Traditional Offshore Vendors
Hiring In House
U.S. time zone alignment
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Flexible engagement models
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Ramp up/down capacity as needed
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Direct access to dedicated full-time engineers
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Built-in management support and oversight
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High team tenure & employee satisfaction
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Enterprise security + SOC 2 Type 2 Compliance
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30-day risk-free guarantee
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Frequently asked questions

Everything you want to know explained clearly

What types of testing does your QA team handle?

Automated regression testing with Selenium, Cypress, and Jest; manual exploratory, usability, cross-browser, and accessibility testing; mobile test automation with Appium; and load, stress, and scalability testing. Most engagements mix automation and manual work based on where your product's real risk sits.

Can your QA engineers work inside our existing team and pipeline?

Yes. Our QA engineers join your standups, work in your repositories and ticketing system, and add automated checks to your CI/CD pipeline so tests run on every change. They work US business hours from Costa Rica, so bugs get triaged the same day they're found.

Should we automate all of our testing?

No. Automation pays off on stable, repeated paths like login, checkout, and core workflows that run every release. Exploratory, usability, and edge-case testing still need a person. We start with a risk and coverage assessment, then decide where automation earns its keep and where manual testing catches more.

Can you audit our existing test suite?

Yes. A test coverage audit reviews your current automated and manual tests against your release history and production bugs. It shows where coverage is thin, which tests are flaky or redundant, and what to fix first. It works as a standalone engagement or as the first step before we take over testing.

How quickly can we add a QA engineer to our team?

Most QA engineers start within two to four weeks, depending on the role and your interview schedule. Every new resource is covered by our 30-day guarantee: if the fit isn't right in the first month, we replace the engineer or scale down, and you aren't charged.

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