First Factory COO Discusses Client Relationships on the Outsourcing Oasis Podcast

Transformative software solutions aren't about rebuilding your team. First Factory's nearshore talent delivers long-term value and a true partnership.

Don Gregori

April 24, 2020

Instructions

If you intend to use this component with Finsweet's Table of Contents attributes follow these steps:

Remove the current class from the content27_link item as Webflows native current state will automatically be applied.
To add interactions which automatically expand and collapse sections in the table of contents select the content27_h-trigger element, add an element trigger and select Mouse click (tap)
For the 1st click select the custom animation Content 27 table of contents [Expand] and for the 2nd click select the custom animation Content 27 table of contents [Collapse].
In the Trigger Settings, deselect all checkboxes other than Desktop and above. This disables the interaction on tablet and below to prevent bugs when scrolling.

H2 Heading Title

In episode OO 006 of the Outsourcing Oasis podcast, host David Hemmat talks with First Factory COO Don Gregori about what makes a great client experience.

Don, who started as a First Factory client himself at Kaplan Test Prep, shares how his non-technical background shapes his focus on user experience and long-term relationship building with customers.

Have questions? We’re ready to support you

Have questions or need more details? Our team is always happy to guide and support you anytime.

Get started today

Don Gregori

COO

Don Gregori is the Chief Operating Officer of First Factory, a multinational software solutions provider based in New York with nearshore operations in Costa Rica. A certified AI Business Leader, Don brings over 25 years of experience helping businesses from startups to Fortune 500 companies navigate product development, digital transformation, and AI adoption. He is a contributing author to The AI Journal and the author of The Emergent Leader, releasing June 16, 2026.

Table of contents

Have questions? We’re ready to support you

Related Blogs