First Factory COO Discusses Client Relationships on the Outsourcing Oasis Podcast

First Factory COO Don Gregori joins the Outsourcing Oasis podcast to discuss building long-term client relationships and great customer experiences.

Don Gregori

April 24, 2020

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Outsourcing Oasis Podcast

In episode OO 006 of the Outsourcing Oasis podcast, host David Hemmat talks with First Factory COO Don Gregori about what makes a great client experience.

Don, who started as a First Factory client himself at Kaplan Test Prep, shares how his non-technical background shapes his focus on user experience and long-term relationship building with customers.

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Don Gregori

COO

Don Gregori is the Chief Operating Officer of First Factory, a multinational software solutions provider based in New York with nearshore operations in Costa Rica. A certified AI Business Leader, Don brings over 25 years of experience helping businesses from startups to Fortune 500 companies navigate product development, digital transformation, and AI adoption. He is a contributing author to The AI Journal and the author of The Emergent Leader, releasing June 16, 2026.

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