GROWTH, DIVERSITY, AND RECOGNITION
For the third year in a row, First Factory has been inducted into the Inc. 5000 list of fastest-growing private companies in the U.S. This honor and achievement is wholly the result of a dynamic and passionate team that works in unison to deliver outstanding results to our growing clientele. From every level of the organization, each team member proves how skilled and trustworthy they are and never loses focus on the business goals of our customers. Together we are stronger because we support each other, we challenge each other, and we elevate each other.
We are proud not only of our growth but also other metrics that highlight how every team member continues to make First Factory a great place to work. Despite growing from thirty employees to two-hundred and seventy plus in the last five years, our employee turnover rate has stayed the same and is half that of the industry average. The results of our first Employee Net Promoter Score, of 80%, with more than two-thirds of our employees responding, put us among the top five percent of companies.
The key is not about how much we can grow or how quickly; it is about how we can diversify and provide new developmental opportunities for our employees while remaining flexible in responding to an ever-changing landscape. Growth spurts are relatively easy to achieve. Sustained growth and maintaining high standards for service and employee satisfaction are hard — very hard. It is this pursuit that makes us roll up our sleeves every day and work a little harder.
We have had great opportunities this year to work with new clients in the machine learning space, from clients that focus entirely on providing better tools for those with hearing and visual impairments to clients that are building a suite of offerings to capture entire verticals in their industry. While these times may be unpredictable, the innovation and ambition of our customers are inspiring, and the work to achieve those ambitious goals is tough but highly rewarding.
In thanking all of our customers for their business and their confidence, we celebrate our team for the commitment to excellence and for understanding the value of building lasting relationships. Both customers and employees have put their trust in us, and we will do everything in our power to never cause that trust to wane.