First Factory's Guarantee

Our pledge to you

Working with a new agency can sometimes feel like a gamble. You may wonder if they can do the job, how smoothly collaboration will go, or whether you’ll get your money’s worth. We get it; we’ve been there ourselves. It’s not fun. After all, you don’t have excess time and resources to burn. You need the work done right the first time.

At First Factory, we’re confident in our ability to deliver exceptional software, at fair cost, with unparallel customer service. This confidence comes from years of experience and thousands of successful projects. Our client’s satisfaction is our top priority and we work hard to make it happen.

We believe so strongly in this, that for all new clients we provide a risk-free trial period. If you’re not happy with the way things are going, simply tell us.

Here’s how it works...

For shorter contracts, let us get to work hitting that first milestone. If you don’t like the work we’ve done, you don’t have to pay us. Really.

For longer contracts we offer a 30-day trial period. If in the first 30 days, you're not satisfied with our work–for any reason–you can end the project on the spot. No questions asked. No fuss.

We offer these guarantees knowing that what matters isn't the quick buck, but working together to build a relationship of trust, respect, and results that can last for years.